Privacy Policy

Last Updated: July 2025

Custom Gyms Ltd are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal data you provide to us when you visit our website or interact with our services.

By using our website, www.customgyms.ie, you agree to the terms of this Privacy Policy.

1. Who We Are

Custom Gyms Ltd
Donaguile, Castlecomer, Co.Kilkenny
Company Registration Number: 619266
Email: info@customgyms.ie
Phone: 0834362715

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, phone number.

  • Payment Information: Payment card details and billing information (processed securely via third-party providers).

  • Order Details: Product purchases, shipping address, installation preferences.

  • Technical Data: IP address, browser type, device type, operating system, referral sources.

  • Usage Data: How you use our website and services, pages viewed, time spent on pages.

  • Marketing Preferences: Your preferences in receiving marketing communications.

3. How We Use Your Data

We use your data for the following purposes:

  • To process and fulfil orders and services (including delivery and installation).

  • To communicate with you about your orders or enquiries.

  • To provide customer support and respond to queries.

  • To send service-related notices and marketing communications (where you have opted in).

  • To improve our website, products, and customer experience.

  • To comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases:

  • Contractual necessity: Processing your data to fulfil an order or service.

  • Consent: When you have opted in to receive marketing or newsletters.

  • Legal obligation: Compliance with legal or regulatory requirements.

  • Legitimate interests: For improving services, preventing fraud, and keeping our systems secure.

5. How We Share Your Data

We do not sell your personal data. However, we may share your information with:

  • Delivery and installation partners – to fulfil your orders.

  • Payment providers – to process transactions securely.

  • IT and website service providers – who host, maintain, or support our site.

  • Legal and regulatory authorities – where required by law.

All third parties are required to respect the security of your data and process it in accordance with data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, or reporting requirements.

For example:

  • Order and invoice records: Retained for at least 6 years.

  • Marketing consents: Retained until you unsubscribe or request deletion.

7. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (in certain circumstances).

  • Object to or restrict processing of your data.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie).

To exercise any of these rights, please contact us at: info@customgyms.ie

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable basic website functions.

  • Understand user behaviour and improve performance.

  • Deliver personalised ads and content (where consent is given).

9. Security of Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure HTTPS encryption.

  • Limited access to personal data.

  • Secure third-party payment processing.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

11. International Data Transfers

In some cases, your data may be transferred outside the EEA. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or data processing agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website or via email. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Custom Gyms Ltd
Email: info@customgyms.ie